Concrete examples. Not case studies — we don't ship those until a client signs off. Use these as a starting point for what AI Integration looks like in your business.
Law firm intake
"Counsel" — after-hours intake agent
A voice and web agent that takes new-matter intake calls 24/7, qualifies the lead, books the consult, and populates Clio or PracticePanther before the firm opens Monday.
- Voice intake on the firm's main line after 5pm and weekends
- Conflict check against the existing client list before booking
- First-pass matter summary drafted in the partner's voice
Monday morning starts with three booked consults instead of fourteen voicemails.
Tax & accounting
"Ledger" — incoming-document agent
Watches the firm's secure intake portal, classifies every incoming W-2, 1099, K-1, and brokerage statement, extracts the line items, and stages them in the workpaper system.
- Drops new docs into the right client folder automatically
- Flags missing forms based on last year's return
- Routes anything ambiguous to the preparer with a one-line summary
Preparers stop opening PDFs. They open prepared returns.
Insurance brokerage
"Adjuster Draft" — first-pass claim correspondence
Pulls the claim file, the policy language, and the carrier's response, then drafts the next letter in the brokerage's voice for a human to review and send.
- Reads carrier denial letters and identifies the policy hook
- Drafts the appeal in the broker's style with citations attached
- Tracks the 30, 60, and 90-day response clock per claim
Brokers spend their afternoons reviewing drafts, not writing them from scratch.
Real estate brokerage
"Closer" — transaction status agent
Watches every active transaction's contingencies, inspection deadlines, and lender milestones, then drafts the daily client status email and flags the broker only when a deadline is at risk.
- Pulls dates from contracts and disclosures into one timeline view
- Daily status email per client, ready to send or auto-send
- Slack or SMS alert when a deadline is 48 hours out and unresolved
Clients stop calling for updates. They get one daily.
Specialty healthcare
"Reception" — voice front desk
Answers the clinic's phones during overflow and after hours, books appointments directly into the practice management system, takes prescription refill requests, and escalates emergencies to the on-call vet.
- Sounds like the practice — trained on their tone, not a generic IVR
- Books, reschedules, cancels — writes back to the PMS in real time
- Recognizes "my dog isn't moving" and routes straight to a human
The front desk handles patients in the room. The phone handles itself.
Specialty healthcare
"EOB" — claims gap filler
Reads every incoming explanation of benefits, identifies the missing or denied line items, drafts the appeal or the patient invoice, and routes the right one to the right inbox.
- Reconciles EOB lines against the original claim automatically
- Drafts insurance appeals with the right CDT or CPT codes attached
- Flags write-off risk before the 90-day clock runs out
Claims that used to disappear into write-offs come back as paid invoices.